FAQ - Frequently Asked Questions

1. How do I personalize my thong or string?

• You can personalize your thong or string by adding the text or phrase of your choice when ordering (first name, nickname, special phrase, etc.). We take care of carrying out the personalization with care.

2. Are the bodysuits customizable?

• Our bodysuits are not customizable, but they are designed with attention to detail and comfort, emphasizing flattering cuts and high-quality materials.

3. What is the production and delivery time?

• Custom thongs and g-strings are handmade and require a production time of 1-4 business days. Shipping times are currently 7-10 business days. Bodysuits ship faster, usually within 2-5 days of ordering.

4. Can I return or exchange a personalized product?

• Personalized products cannot be returned or exchanged, except in the case of a manufacturing defect. However, for non-personalized bodysuits, returns are possible within 14 days of receipt, provided that the product is unworn and in its original packaging.

5. What payment methods do you accept?

• We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment solutions.

6. Are my payments secure?

• Yes, all transactions are protected with an advanced encryption system, ensuring the security of your banking information.

7. Can I track my order?

• Yes, as soon as your order is shipped, you will receive an email with a tracking number to follow the progress of the delivery.

8. Do you ship internationally?

• Yes, we ship worldwide. Delivery times may vary depending on your country of residence, and additional charges may apply for international shipments.

9. Can I give a product as a gift?

• Of course! You can add a gift note when ordering, and we will carefully package your product. Our personalized bodysuits and underwear make great gifts.